Hello we are Bee U, we deliver help & support to young people & their families View all partners

Access our online services Visit Kooth

Where can I get help/support?

Bee U do not have a helpline but we can offer help and support to children and young people.

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Kooth provide an anonymous 24-hour online service offering peer support, self-help and have trained counsellors to talk to.  Anyone aged 11-25, living in Shropshire and Telford & Wrekin, can register to access this service and you don’t need a referral or have need an appointment.

Whilst the website is available 24 hours, there will be someone to talk to online at the following times:

  • 12:00 to 22:00 (Monday to Friday)
  • 18:00 to 22:00 (Saturday, Sunday and Bank Holidays)

For more information visit Kooth – www.kooth.com

The Children’s Society

The Children’s Society deliver health promotion, prevention and early help and support as well as working with young people to aid transition/sign posting to other services or resources.  Drop in sessions are available in Shrewsbury and Telford.

BEAM Telford
Mondays 12:00pm-7:00pm Tuesdays 12:00pm-7:00pm Saturday 11:00am-4:00pm
BEAM @ The Children’s Society, 9 Market Square, Wellington, Telford TF1 1BP 

BEAM Shropshire
Thursdays 2:00pm-7:00pm
Palmers Coffee Shop, Belmont Church Claremont Street, Shrewsbury SY1 1QG

Important notice: BEAM are closed on Saturday 25th August and Monday 27th August due to the Bank Holiday Weekend

You don’t need to be referred or have an appointment.  For more information you can email at AskBeam@childrenssociety.org.uk
For more information about The Children’s Society please visit www.childrenssociety.org.uk

Young People and Families Mental Health Service

Your child may need to be referred to the Young People and Families Mental Health Service.  We provide the specialist mental health element of the partnership which includes a broad spectrum of community-based mental health services, ranging from early intervention through to specialist treatment and crisis resolution for children and young people with mental health problems.

To achieve this, there is a multi-disciplinary team of professionals trained to deliver a range of therapeutic support and work together as a team to understand and support the needs of individual children and families.

These are some of the people you might meet at the service;

  • Mental Health Practitioner
  • Psychologist
  • Therapist
  • Psychiatrist
  • Nurse Specialist
  • You may also be supported to access therapy from Healios

How can a referral be made to the Young People & Families Mental Health Service

A referral can be made by a number of professionals including your child’s GP, teacher, social worker or other healthcare professional.  The referral will contain information about your child and why the person making the referral feels it would be helpful for your child to get support.

Once your child has been referred to the Young People & Families Mental Health Service, the referral will be triaged by an NHS practitioner who will decide whether they think the service will be able to provide useful support for your family.  If so, you will receive an appointment letter inviting your child to an assessment.

Often other services are available to meet a child’s needs and practitioners may signpost young people to other services.

How long will we have to wait for the first appointment?

All referrals will be processed upon arrival but you may need to wait a few months for your child’s appointment. If you are concerned that you may have to wait too long because your child’s problem is very serious or getting worse, you should discuss it with the person making the referral. If necessary they will be able to contact the service and ask for the referral to be treated more urgently.

What to expect at the first appointment

At the first appointment you and your child will meet a practitioner who will speak to your child, ask questions about how they are feeling, and what might be causing them to feel this way. We will also ask for your input throughout the assessment. If your child is over 16 we may ask to see them on their own for some of the appointment. You will probably have questions of your own and we can answer these at the appointment.  Once the team has completed their assessment, they will talk through the options available and your preferences, so that together we can plan and agree the best treatment for your child.

How we work

Our service is delivered in a variety of ways. We work together with families and colleagues to support young people to maximise their potential. We are committed to ensuring a shared understanding of the child and young person’s needs and will work with families/carers as well as other multidisciplinary or multiagency team members who might also be involved.

Interventions may include:

  • Assessment
  • Advice Consultancy
  • Medication if clinically appropriate
  • Therapy (either individually or in groups)
  • Joint working with families, carers, other professionals or agencies
  • Training e.g. around sleep routines
  • Healios

Our workforce is arranged around the needs of children and young people and our expert clinicians work in partnership to deliver real benefits to children.